Buy Meal.com - Guide to Good Food
Powered by WhyPark.com
Restaurant Owners – How Important are People Skills?
Email 50 Million Daily - FREE!
You are serving great food. Your establishment is new, spotless and inviting and yet you are not getting the repeat visits that you expect. What's up? What's going wrong?
The answer may lie with your people skills...
Why do people come to your restaurant? By now you should know why people frequent your restaurant... or at least you should know why they don't.
They do not come for cheap food. It's cheaper at home and there is certain to be cheaper restaurants than yours.
They certainly come to eat different foods that they cannot make at home but there are plenty of similar restaurants to yours.
So you will have worked out your "unique selling benefit" and you will have marketed that. They don't come back and you have to discover what it is that is not providing the benefit that they were expecting.
Often the answer is with your people. Customers come for the total experience. It will not matter whether the food is excellent and the coffee outstanding if the waiting staff is unfriendly and distant. Their evening will have been ruined and they will not come back again.
When you employ front-of-house employees their technical skills are not as important as their attitude.
You can teach a person the technical skills but it is almost impossible to teach them to change their attitudes. If your applicant finds it difficult to smile during her interview then she is certain to be an unsmiling distant waitress. She is not for you.
A warm and friendly applicant with little experience is by far the better prospect.
What about your own people skills? In our consulting we quite often see managers whose dealing with patrons is excellent but with staff and others atrocious.
Never give your staff a 'dressing down' in front of customers. It makes customers uncomfortable at best and downright angry if they have established a rapport with the staff member.
Your attitude toward staff should be one that leads them to better service and higher morale.
Will they ever need strong criticism? They sure will... but keep it between yourselves.
http://ww.profitstrategies4business.com
About the Author
Kelvyn Peters CPA is one of the longest serving Australian Tax Agents. He registered as tax agent in 1962 and was accepted as a CPA in 1964.
He has become much sought after as an educator and speaker on small business. One organisation says that the highlight of the annual meeting is Kelvyn's ability to present the audited statements in a humorous way.
Kelvyn is famous for his ability to rescue ailing small businesses.
http://profitstrategies4business.com
MORE ARTICLES:
Healthy Cooking Does Not Mean Eating Bland And Boring Food
Eating healthy should always be a priority. Healthy eating can be accomplished by simply changing eating habits and changing the methods you use to cook. There is no need to cook bland or boring dishes, many options are available. Understanding the flavors your dishes use means eating well and feeling well.
New Ice Scoop Ensures Safe Handling, Food Safety at Restaurants and Bars
The new San Jamar Saf-T-Scoop? & Guardian System ensures safe ice handling at restaurants and bars. Food safety in the food service industry is a legitimate concern, as a recent study found more than one out of every five samples of ice contains high levels of bacteria.
Best Ingredients for All Natural Dog Foods Using This Simple Homemade Dog Food Recipe
Making your own homemade dog food with this recipe is easy and will give your dog the best all natural dog foods available. Just remember that in the wild your dog would catch small prey and eat the whole thing. This consisted of the meat, bones, organs, even the heart, brain and eyes (which are high in taurine). The vegetables they would get were in the stomach and digestive tract of the animals already partially digested. If you make your all natural dog foods to imitate your dogs prey hey will enjoy optimum health and love you for it.
Healthy Eating And Super Food - 3 Food Categories That Help Burn Fat
I'm wondering if you're already aware of what I'm about to share with you? There is some good news for people trying to lose fat and slim down to a healthier and more attractive lifestyle: there are actually foods you can eat with will burn fat for you with any effort on your part. Even better, they can easily be assimilated into any diet; in fact, you may already be eating them on a regular basis and not even know it.
Restaurants And Food Allergies...a Problem?
Why don?t restaurants know what ingredients are in their food?
Food Poisoning in Fast Food Restaurants
With the advent of fast food chains, and the ever-increasing pace of our lifestyle, it has actually been very much convenient to order food to go on any fast food establishments.
MyNorth.com Gives Foodies Recipes, Restaurants, Wineries and Food Finds From Northern Michigan
Traverse, Northern Michigan's Magazine today launched its new website, MyNorth.com, giving food and wine lovers access to the magazine's rich, in-depth coverage of Northern Michigan culinary culture and foodie news. MyNorth.com readers can access recipes, restaurant listings and food and wine features from the archives of Traverse plus stories written specifically for MyNorth.com. The site provides access to the popular dining guide with information on restaurants Up North, including Traverse City, Petoskey, Charlevoix, Cheboygan, Mackinac, Cadillac, Interlochen, Gaylord, Leland, Suttons Bay, Boyne City, Frankfort, Harbor Springs and more.
Toronto Restaurants Famed for Best Food Styling
Toronto is a place famous for its unique food styles and eminent eating out places. One can take the utmost delight in trying out its popular cuisines namely Italian, Chinese and Greek cuisines. For one thing you would not have to take any pains or put in extra effort looking out for the food you are interested in. Besides this, here you will not have people telling you the must try delicacies, as one can easily plan out and enjoy ones own little food hunt. While on a trip to Toronto there are certain places you should not miss out on. Toronto restaurants are known for their ambience, tranquility and their own different styling of food. To start with, Pangaea restaurant on the famous Bay Street is a must visit place, beautifully struc...
Authentic Northern Vietnam Cooking Recipes in Hanoi?s High-end Restaurant
With fluorescent lights bleaching the steel surfaces and plumes of scented smoke rising from shing copper pots, this could be anyone of the bustling kitchens in Hanoi?s high-end restaurants But at KOTO (which stands for Know One, Teach One), creating tantalising dishes is only one of the restaurant?s aims
Campfire Cooking Recipes - 4 Great Camping Dishes Using Traditional Campfire Cooking Recipes
There is nothing like the fresh air and exercise that you get on a hiking or camping trip, to work up a really big appetite. But you don?t want to spend ages preparing and cooking complicated meals, which turns it into a chore.
Italian Restaurant, Antonino's, Ranked Top In Inland Empire By Major Food Critic
?Antonino's in Rancho Cucamonga is one of those fine dining restaurants that lots of the locals know about but those outside of the area are not familiar with. It is one of the top Italian restaurants in the Inland Empire,? states Allan Borgen,
Historical Restaurant Mirrors Change In Los Angeles' Food And Drink Scene
Los Angeles' noted Brown Derby restaurant played host to many stars during Hollywood's 'Golden Age.' The eatery was an example of novelty architecture, as it was built to resemble a brown derby hat. The Brown Derby was the first restaurant to serve chiffon cake, a recipe invented by an insurance salesman and later given wide distribution by Betty Crocker.
Sisters Launch Gourmet Food Sister-Stores Focusing on Good Food and Good Health
Copycat Restaurant Recipes - Great Recipes At Your Fingertips
Ambrosia Restaurant Wins Best Chef/Restaurant in 14th Annual Best of OC Guide
Two sisters make a mid life career change to be gourmet food retailers. Knowing that Americans today face challenges of weight loss, heart disease and other obstacles affected by diet, they have doubled their endeavors and opened two stores instead of one. I Fancy Food at http://www.ifancyfood.com is their 'anything goes' store, featuring uncommon, artisan and international foods. I Fancy Food is online as well as local, as a newly opened store in Jonesborough, TN. Their lighter side is the online-only 'Fresh Approach Diet Store', at ...
When you have had enough of lining your favorite restaurants pockets with your money, you can serve the same food at home using a copycat restaurant recipe. Instead of putting your hard earned cash into their coffers, you can add it to your savings for something special that your whole family can enjoy for longer than a quick meal. You will be amazed at the savings you will accumulate when you use a copycat restaurant recipe instead of dining out.
The world-class Ambrosia Restaurant and Executive Chef Michael Rossi have been selected as the Best Chef/Restaurant for Santa Ana in the 14th Annual Best of Orange County guide.
